Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We do charge a 15% Re-Stock Fee on All returns. Buyers are responsible for all return shipping costs. We do not refund original outbound shipping paid.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All returns can be shipped to our Returns Warehouse at:
11650 Eastern Ave.
Middle River, MD 21220
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Entire orders will be shipped together if possible.
Orders placed during the weekends or the holidays listed below will ship the next business day.
New Years Eve & New Years Day
Thanksgiving and the day after
Christmas Eve & Christmas Day
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Hazardous materials must be shipped ground. Hazardous materials are prohibited in international mail and cannot be sent outside of the contiguous 48 United States. The most common products include aerosols, anti-freeze, motor oil, paint, paint supplies, oil/lubricants, batteries, poisons, and solvents.
Engines, Oversized and Overweight orders
- Heavy and Oversized packages may be held for additional shipping charges. If this happens, you will be contacted by PWCParts. Charges will be quoted based on actual shipping costs for the weight and dimensions of the order in question to save you money.
HI, AK, PR, & U.S. Territories
- Our free shipping policy does not apply to Alaska, Hawaii, Puerto Rico, the USVI, and any other U.S. territory. For oversized packages and packages considered heavy, additional shipping charges may be applied and you will be contacted by a PWCParts team member after your order has been placed. Charges will be quoted based on actual shipping costs for the weight and dimensions of the order in question to save you money. Please contact us with any questions.